Certifications

ACA - Implement: IP Telephony Certificate

ACA - Design: IP Telephony Certificate

ACA - Voice Services Management Certificate

ACA - Contact Center Management Certificate

ACA - Implement: Call Center Certificate

          Platforms Supported 

1. Avaya Communications Manager (PBX)
2. Avaya Call management System (CMS)
3. Avaya Application Enablement Services (AES)
4. Avaya SIP Enablement Services (SES)
5. Avaya Intuity Audix Messaging
6. Avaya Modular Messaging
7. Avaya Conversant IVR V8

               Skills Knowledge

1. Trunking / IP&TDM
2. ARS/AAR
3. Vectors
4. VDNs
5. Stations / IP&TDM
6. Announcements /VAL
7. Skill Groups / EAS Agents
8. UDP / DPLN
9. Cisco Access Switches

    Software Tools Knowledge

1. Avaya ASA
2. Avaya Centreview
3. Avaya VAL Manager
4. Avaya Terminal Emulator
5. MS Visio
6. MS Office
7. Lotus Notes
8. Remedy
9. Solar Winds /  Orion