Michael Slivienski
Address:  22 South Rd, Cropseyville , New York :  Voice: (518) 944-1438  Email: slivienskim@hotmail.com

 

                 Lead Voice Network Engineer / Avaya Call Center Architect  /

                      Senior Telephony Engineer / Subject Matter Expert

 

     Call Center Technology Support / Call Routing Design and Implementation / Telephony Architecture /  
       Converged Communications Project Planning / Voice Network Engineering and Capacity Planning

Avaya Voice Network Engineer and CallCenter Design: I have had the distinction to expand my telecommunications career in roles of Lead Voice Engineering for Avaya Enterprise platforms. I have extensive experience in various versions of Avaya enterprise call server products up to CMS R18 and CM6.3. My career track includes growth from positions such as Network Voice Engineer, Telecommunications Manager, Systems Engineer and Telecommunications Administrator. Over the last eighteen years I have performed duties that included multisite call center design and  implementation. Call routing, capacity planning and traffic analysis.

New Project Design / Implementation / Run and Maintain: I have been involved in numerous expansion projects for  large scope upgrades, platform consolidations and location migrations. I have been actively engaged in a variety of tasks for application development, bug fixing and performance testing. I have completed information gathering, project requirement analysis, implementation of upgrades and adherence to SLA responsibilities for run and maintain production environments.
Run and maintain duties included PBX moves, adds and changes, Call Center call routing and end user support.

Vendor Relations /  Circuit Provisioning / Maintenance Contracts: I have maintained working relationships with vendors such as Avaya, Verizon, Time Warner and AT&T. My daily activities have included circuit design, provisioning, and repair. New business quote generation, build sheet review and SOW generation.  I have completed service maintenance contracts for multiple site installations and reviewed multi-year discount options.

AAS Electrical Engineering  HVCC Troy, New York

ACA - Implement: IP Telephony Certificate                                            ACA - Design: IP Telephony Certificate
ACA - Voice Services Management Certificate                     ACA - Contact Center Management Certificate
ACA - Implement: Call Center Certificate

 

Achievements and Skills

> Multi site Call Center design: Designed call center call routing for multiple site locations that network together via the Avaya BSR application. Maintained circuit vendor advanced features required to accomplish call re-route triggers. PBX integration for tunking, SKILL group configuration, routing table / vector and VDN design. Balanced and performed multiple roles simultaneously.
> Major Platform Upgrades and Consolidations: Completed migrations from Siemens Hicom to Avaya Definity ECS. Orchestrated Avaya revision upgrades in CM, CMS, call servers, gateways and TN circuit pack firmware. Designed and implemented PBX dial plan uniformity for multiple consolidation projects to convert discrete systems to remote gateway solutions.
> New Business Scope Design, Cost Analysis, Location Buildout: Completed dozens of large scope design requests including build sheets and costs analysis for BOMs. Participated in new business requirements planning for equipment, power, network engineering, application integrations and disaster recovery. Completed buildout projects for local and remote locations including circuits, premise equipment, configurations and failover testing.
> Skills: In-depth knowledge Word, Excel, Visio, Avaya ASA, Avaya Centreview Supervisor Administration, VAL Manager and Terminal Emulator. Proficient in BSR applications and DCS connectivity, TDM and VOIP trunking. Additional skills include UDP, ARS, Vectoring, eCAS call accounting and Unix admin for Intuity Audix and Avaya Modular Messaging. Capable of working alone or involving others. Proficient in problem solving and implementing solutions. General Telecommunications Proficiencies include T1/DS1 ISDN PRI troubleshooting, break & fix, CAT5 568B,  56K, CSU/DSU wiring schemes, assembly and troubleshooting.

Career Summary and Experience

> Time Warner Cable: Software Specialist 2013-2017
> Computer Sciences Corporation:  Voice Network Engineer 2004 – present
> Tech-II Business Services: Systems Engineer 2002-2003
> PSINet: Telecommunications Manager 2001-2002
> PSINet: Telecommunications Administrator 1994-2001