Voice: (518) 944-1438
Email: slivienskim@hotmail.com
About Me:
I graduated from college in 1990 with an AAS in Electrical Engineering and had a tough time deciding what I could really do with it. I never thought of Enterprise Telephony and I think not many people really knew much about it. This was the time when Ethernet was competing with Token Ring and voicemail systems were just beginning to expand beyond their glorified answering machine status. When I interviewed for my first telecommunications job, I was hooked. The idea that phone systems were offering so much more that just dial tone really captivated me. It's not for everyone however, and the tremendous end user contact really separates those that can be successful and others that find something else to do.
In 1994 I started my career in Enterprise Telecommunications on the Siemens Rolm 9751 9006i platform which was a different platform than the older 9751 9005 system. The ACD system was quite good and more advanced than the Lucent G3si or G3R. The GUI on the reporting server called Business View Composer was more useful and impressive than even the Avaya offerings today. The Visual Vectors application from Avaya is not nearly as good as the Siemens application. Shortly after 1998, the company I worked for , PSINet, decided to convert all locations from Siemens 9751 to the Lucent/Avaya G3si. I've worked the Avaya platform ever since and had a short exposure to the Avaya IP Office system. Today's version of IP office is probably the best of it's kind on the market with small, but effective IVR applications, contact center and various others available to work in conjunction with the contact center. It's a mature product and continues to scale well for the small to medium sized market.
I've worked on projects to migrate large systems from Avaya G3R and G3si over to the new Communications Manager product on the "S" class servers such as 8700 to 8730. I currently am working
on projects using the S8800 servers for various things like Voice Portal, the SAL gateway, Session Manager and the new AES. Everything seems to be on the same common 1U server. I have had tremendous exposure to a variety of Avaya products and as I look back on my 18 years of exposure to Nortel Key Systems and the Lucent legend/Avaya Magix and Avaya G3si/Avaya CM, I really appreciate the opportunities that I've had to work on a reliable platform like the Avaya Enterprise Communications Server.
I really enjoy working on the Avaya Communications Manager system. It's reliable, scales easily and most of the adjunct systems are very well designed and integrate better than others that I have worked on.