2/2002 – 12/2003 Tech-II Business Services Systems Engineer/Field Engineer
• Duties revolved around installations, field-based troubleshooting and regular Moves, Adds, Changes of Avaya IP Office, Partner, Legend, Magix, Definity, Samsung DCS, and Iwatsu Adix APS systems.
• Upgrades and regular expansion of existing systems including new system installation of Key systems listed.
• Gained familiarity with a variety of the field's concepts, practices, and procedures.
• Integration of VOIP and IP telephones. Installation, troubleshooting, and repairing telecommunications equipment.
• Tested trunks, tested links and installed communications circuits.
• Provided methodology for installing telephone service and assisted in key system installations.
• Gained familiarity with a variety of phones and terminal sets as well as the wiring configurations for each.