3/2011 - 12/2011     Key Bank

3/2011 – 12/2011                                           Key Bank                                          Voice Network Engineer
• Performed CMS upgrade from Version 14 to version 16 and migration of another CMS R11 to the R16 version.

Assisted end users with CMS client upgrade, scripting conversions and general CMS Supervisor roles.

• Assisted in large PBX upgrade from G3R to Avaya Aura CM 6.0. Performed database migration functions such as inventory, call routing verifications, documentation and conversions to take advantage of new call routing logic options. Viewed error logs to correct call routing errors and maintain consistency in call center.

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Career Summary

3/2012 - Present

TW Cable

Tier II Software Specialist

 

3/2011-12/2011

KeyBank contract via Experis

Voice Network Engineer

 

2/2004-3/2011

Computer Sciences Corp

Voice Network Engineer

 

2002 - 2003

Tech-II Business Services

Systems Engineer

 

2001 - 2002

PSINet 

Telecommunications Manager

 

1994 - 2001

 Telecommunications Administrator