3/2011 – Present TW Cable Tier II Software Specialist
• Performed CMS run and Maintain maintenance for administration of Supervisor users and agents for 6 locations
• Performed Communications Manager administration for end users, trunking and call center on 24 locations. SIP trunking troubleshooting via call traces.
• Performed administration changes for adjuncts including Witness, Modular Messaging with MS Echange, Intuity Audix· Avaya One X agent Integration and conversions from IP agent.